New Manager's Starter Kit, The

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AMACOM Div American Mgmt Assn
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Introduction
1
Managing Yourself
5
Establish Rules That Govern Your Life
6
A Code of Conduct Starter List
16
Managing Goals and Objectives
19
The BusinessPlanning and Hierarchy
21
Principles Suitable for the Family
30
Business and Personal Direction
32
The M Word
94
The LeaderMotivator Portrait
102
Evaluating and Rewarding Performance
103
How Much Value Can You Add?
112
Managing Meetings
113
When Is a Meeting a Meeting?
115
Why are Meetings Called Time Wasters?
116
Is This Meeting Necessary?Steps to Ensure a Productive Meeting
117

Managing Your Time
33
Establish Priorities
35
Welcome Routines and Procedures
37
Transfer Your Monkeys to Someone Elses Back
39
Delegate Delegate Delegate
40
Manage Incoming Mail and Phone Calls
43
Organize Your Paperwork and Your Space
47
Use Time in Large Chunks When Necessary
49
Learn to Say No
50
Estimate Your Time Needs
51
Too Much of a Good Thing?
53
Managing Your Boss
55
Bail Out on the Crazy Boss
57
Managing Three Types of Difficult Bosses
59
Other Aspects of Managing Managers
67
Create a WinWin Environment
73
Managing Your Staff Hiring and Training
75
Putting People in Perspective
77
Five Rules
78
Training and Developing People
85
Managing Your Staff Leading Motivating Evaluating and Rewarding
91
The L Word
93
The Dynamics of Small Meetings
120
More Meeting Tips
122
Effective Use of Visual Aids
126
Other Meeting Room Considerations
129
an Example
130
Other Tips to Save Meeting Time
133
Keep Big Meetings Professional
134
Keep Small Meetings Small
135
Managing Your Reputation
137
Putting Your True Character in Focus
139
Seven Keys to Improving Your Image and Reputation
141
Managing Change Challenges Conflicts and Crises
149
Corralling the Four Horsemen
151
Meeting Change HeadOn
152
Taking on Challenges
155
Comes the Conflict
164
When Things Go Bump in the Night
169
PlanPrepareRespond
171
Managing Troubled People and Troubled Times
174
Index
177
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